Working within the Emergency Health Care field requires professionals to hold a high degree of skill to communicate effectively, risk manage and respond appropriately to crisis events. Completing data entry and reports is also integral in the ongoing care of patients. 


HLT21015 Certificate II in Medical Service First Response
HLT31015  Certificate III in Ambulance Communications (Call-taking)
HLT31115 Certificate III in Non-Emergency Patient Transport
HLT41015 Certificate IV in Ambulance Communications (Dispatch)
HLT51015  Diploma of Paramedical Science

Career Pathways

Ambulance Communications

Ambulance Call Taker, (Cert IV) Ambulance dispatch officer, Emergency Medical Dispatch Support Officer (EMDSO)

Paramedical Science

Paramedic Assistant, Emergency Medical Technician (EMT)

Medical Service 1st Response

Emergency Firs Aid Responder


Skill Sets

COVID-19 Direct Care Skill Set
Entry into care roles skill set
Infection Control skill set
Provide Individual Support skill set
Work in Community Care Skill Set


VET in Secondary Schools


Certificate II in Emergency Medical Service First Response


Certificate II in Health Support Services

Industry Advisory Group

Ambulance Industry Advisory Group


Our Industry Partners

State Training Board
Department of Workforce Training and Development
Jobs and Skills Network

Skills Service Organisation

HumanAbility, for more information click here.


CSWA Projects

Social Assistance and Allied Health Workforce Strategy To view the report click here.